FAQ
Frequently Asked Questions
What types of environments are your cleaning machines suitable for?
Our industrial cleaning equipment is engineered for a wide range of demanding settings. This includes manufacturing plants, warehouses, logistics centers, commercial complexes, and public facilities. We specialize in creating robust cleaning solutions for concrete, epoxy, and other hard surfaces commonly found in industrial and commercial settings.
Do you offer custom cleaning solutions or modifications?
Absolutely. As a leader in customized cleaning equipment, our core strength lies in providing bespoke accessory solutions. We can modify machine specifications, such as brush pressure, vacuum power, or tank capacity, and develop unique attachments to handle specific debris, navigate narrow aisles, or use specialized cleaning agents.
How do I choose the right model between a scrubber, sweeper, and vacuum?
Industrial Scrubbers are best for removing adhered grime and spills while leaving the surface dry.
Industrial Sweepers are ideal for efficient dry debris collection in large, open areas.
Industrial Vacuums are designed for targeted debris and dust collection, especially in confined spaces or for fine particulate matter.
Our experts can provide a free on-site cleaning assessment to recommend the most efficient combination for your facility.
Can you support us with technical documentation and operator training?
Certainly. We provide comprehensive multilingual technical support packages, including detailed operation manuals, maintenance guides, and parts catalogs. Furthermore, we offer certified operator training programs, available both on-site and remotely, to ensure your team can operate the equipment safely and achieve maximum efficiency and lifespan from your investment.
How does your company ensure the quality and durability of the machines?
Quality is integral to our manufacturing process. We utilize premium-grade materials and components, conduct rigorous performance and stress testing on every product, and adhere to strict international quality control standards. Our durable cleaning tools are built to withstand high-frequency use in tough environments, ensuring long-term reliability and a lower total cost of ownership.
What kind of after-sales support and warranty do you provide?
We stand behind our products with a comprehensive after-sales service package. This includes a clear and responsive warranty policy, readily available genuine cleaning equipment parts, and access to our multilingual technical support team. Our goal is to minimize your downtime and ensure your operations run smoothly.
Are your machines designed with environmental considerations?
Yes, as an environmental protection technology company, sustainability is a key design principle. Our machines focus on water and energy efficiency, reduced chemical usage, and effective dust collection to improve indoor air quality and minimize environmental impact.
What is your lead time for standard machines and custom orders?
For our standard cleaning equipment, the typical lead time is competitive, allowing for prompt delivery to keep your operations on schedule. For customized accessory solutions or modified machines, the timeline is project-dependent and will be transparently communicated after our technical review. We prioritize both speed and precision to meet your deadlines without compromising quality.
We are looking for a long-term partner, not just a supplier. What sets Aikerui apart?
We build partnerships, not just transactional relationships. With over a decade of industrial expertise, we function as an extension of your team. Our difference lies in our deep technical support and engineering expertise, our commitment to co-developing bespoke solutions for evolving challenges, and a global service network dedicated to your long-term success. We invest in your future as our own.
